When should I send a post-delivery feedback interview?

Right after the moment, while it's fresh — the day you hand off a project or close out an event. You share a short chat link and the client answers on their own time. No scheduling, no calendar coordination.

How is this different from a star-rating form?

A form gives you a number. The conversation gives you the why behind it. The AI follows up on a vague answer, asks what specifically slowed the project down, and keeps probing until the experience is on the record.

Pay-per-use: roughly €0.05–€0.50 per completed conversation depending on length. No per-seat fees, and a €50 monthly cost cap by default.

Use case

Post-delivery feedback that captures the real experience

You just handed off the project. The star-rating form you send next gets a 4 out of 5 and one line: "Great working with you." That tells you almost nothing. Post-delivery feedback only matters if it reaches what the client actually thought — and a static form rarely does.

BlueLandscape runs a short AI-moderated chat instead. The AI asks open questions, hears a vague answer, and follows up: "What slowed that down?" Whether it's after a project handoff, an event, a service, or a transaction, you get the real experience on the record — not a number.

A real example: an agency after a website launch

Imagine you run a five-person web agency. You've just delivered a client's new website and you want honest feedback — not the polite kind. You describe the goal once: "Find out how the build felt, where the handoffs were rough, and whether they'd recommend us." That's it. You don't build a question tree.

The client opens the chat link a day later, on their own time. They mention the timeline "got a bit tight near the end." A form would have logged that and moved on. The AI asks what specifically caused the crunch — and learns that a content delay on their side, plus one unclear design review, pushed everything back. That's the insight you can actually fix.

Why a conversation beats a rating form

A rating form is fixed. Every client sees the same five questions, and an open text box that most people skip. The conversation adapts in real time — it probes the answer that's actually interesting and skips what doesn't apply. You learn the why behind the score, at survey scale.

It's async, so there's nothing to schedule. The client answers when it suits them, the AI renders the chat in their own language, and PII like email or phone numbers is auto-redacted at intake. EU data residency, in Amsterdam.

Themes across every delivery

Run a feedback chat after every handoff and the patterns surface on their own. BlueLandscape extracts themes across respondents — so if "the timeline got tight" shows up on five projects in a row, you see it without tagging a single transcript. Each conversation also gets its own AI summary for the project lead.

What you get

An AI moderator that follows up and probes, instead of a fixed list of questions.
A 3-step setup: describe the goal, share the link, get structured insights.
Themes auto-extracted across deliveries, plus a per-conversation summary.
Multilingual chat — each client answers in their own language.
Pay-per-use at roughly €0.05–€0.50 per completed conversation, no per-seat fees, with a €50 monthly cap by default.
PII auto-redacted at intake; GDPR-compliant with EU data residency.

Common questions

When should I send it?

Right after the moment, while it's fresh. You share a short chat link and the client answers on their own time — no scheduling.

Can I run this after every project?

Yes. Each conversation runs independently — hundreds at once if you need them — and the themes pool across all of them.

What does it cost?

Roughly €0.05–€0.50 per completed conversation, no per-seat fees, and a €50 monthly cap by default.

Learn more: How BlueLandscape works | Pricing | Compared to Typeform | Reports

Updated June 2026.